Customer Service Associate

Location: Dalton, Georgia
SUMMARY DESCRIPTION OF THE JOB: This position directly interacts with customers to receive and input their orders, to provide information on products and/or services, to resolve problems, and to offer general assistance. The basic responsibility of this position is to do whatever is necessary to offer 100% satisfaction to our customers.

ESSENTIAL FUNCTIONS OF THE JOB: This position is required to process customer orders, answer phone or email inquiries, and meet service requests; track orders and coordinate correction of orders; process inquires on shipping status, provide pricing or invoicing information, offer product information, and assists with various website questions. The Customer Service Associate will also act as a liaison between the Manufacturing Departments, Accounts Receivable, Art Department and Sales Team to resolve any issues related to customer satisfaction.

QUALIFICATIONS: Qualified candidates will have strong interpersonal and communication skills, be detail and task oriented, and possess creative problem solving skills. Applicants must also have a good attitude, the flexibility to juggle multiple tasks, and comprehend at a rapid pace. We are seeking a team player with strong computer skills working with Microsoft Office Suite (Word, PowerPoint, and Excel), who is highly motivated, has a strong work ethic, sense of urgency, and is a self-starter. A college degree or equivalent required. At least 2 years of customer service experience is a plus.

SKILLS:
•Strong sense of urgency
•Attention to detail
•Excellent interpersonal & telephone communication skills
•Flexibility
•Desire for continuous learning opportunities

SUPERVISORY RESPONSIBILITIES: No

HOURLY RATE: $14-16/hour based on experience.

WORKING CONDITIONS: Standard office hours (8:00 am to 5:00 pm); however overtime and weekends may be required.

BENEFITS: Bungalow Flooring provides a comprehensive benefits package to include medical, dental, vision, life, and disability insurance. We also offer participation in our 401(k) and profit sharing programs.

CONTACT INFORMATION: Human Resources at HRandersen@mamatting.com
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