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Customer Service Representative

Ronse, Belgium
Company Name: M+A Matting
Ronse, Belgium – www.mamatting.eu

Manufacturing Locations:  Ronse (BE), Fleurus (BE), Caerphilly, Wales (UK), LaGrange, GA (USA), Dalton, GA (USA)

General Company Overview:
M+A Matting is the largest manufacturer of rubber-backed floor mats in the world. For quite a long time, we’ve been a symbol of quality and customer service. We’re the driving force in the matting business, developing the next generation of mats designed to provide superior safety, cleanliness, and comfort to workers and customers around the world. Whether you need entrance mats, logo mats, anti-fatigue or specialty matting, M+A Matting has you covered.


Job Title: Customer Service Representative

Duties and Areas of Responsibilities:
  • Maintains and updates general customer data in the operating system
  • Manages and enters orders on a daily basis
  • Resolves any customer problems or complaints in a timely manner
  • Assists accounting with daily invoicing
  • Provides quotations to customers
  • Handles freight quotes
  • Provides administrative support for the Managing Director and the Regional Sales Managers
  • Manages the intercompany orders (communication with the sister companies about the orders)

Knowledge, Skills, Abilities
  • Excellent written and verbal skills in Dutch, English, & French.  German or any other language, is an added advantage
  • Excellent knowledge of Microsoft Office Products.
  • Excellent phone skills
  • Ability to work in a multi-cultural environment.
  • Outstanding organizational skills
  • Excellent work ethic and strong sense of urgency.
  • Excellent problem solving skills.

Credentials & Experience
  • Bachelor’s degree preferred.
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